Now Hiring - IA/UX Specialist: Interaction design and Business analysis in Fort Collins, CO

Crafting marketing leadership – one client team at a time

At Refactored, we believe in marketing’s ability to drive business results and organizational change. We also believe that a creative agency can be a powerful accelerator for building and supporting effective internal marketing teams. By helping our clients mature their approach to marketing, they elevate their practice to a leadership position within their organization. We aim to solve today’s challenges while providing strategies and solutions that build greater capability, improve marketing’s performance, and ensure our work together has a lasting positive impact on their business. Momentum Begins Here!

Every staff member plays an active and important role in the life of our customers – each delivering their unique contribution to the success of business-critical initiatives. We serve closely with client executives and SMEs, our advice and vision are trusted, and we are the strategic center for digital programs that demand creative thinking, integrated problem solving, and ownership. If you want to take a leadership role in the development of creative solutions that drive bottom line results – then you’ve found your new home.

Help craft creative digital design, IA, and UX for our customers

We are seeking an experienced IA/UX Specialist who has a passion for digital interaction design (websites mainly but also web-based tools and apps) and for concepting and designing engaging and efficient user experiences through iterative phases of requirements gathering, wireframe development, and supporting the development of final branded design. The IA/UX Specialist will help to solve the often-complex challenges that our clients face as they work to balance the needs of their brand identity with the practicalities of website usability and systems integration. This includes understanding the broader business context our solutions fit into, uncovering project requirements, imagining and building engaging experiences, effectively positioning large volumes of content, integrating 3rd party functionality, and building sites that naturally convert site traffic to meaningful engagements with their company. As part of our all-senior staff, you’ll work closely with our account executives and client teams to concept, plan, and create inspiring marketing systems that engage the clients’ audiences.

Important Characteristics You Possess

You research, analyze, concept, design, and execute brilliantly crafted work — and you're the catalyst for brilliantly thoughtful digital experiences. You communicate and coordinate effectively with our cross-functional agency team including marketing strategists, copywriters, designers, and technologists. You understand the use of modern marketing techniques; know how to apply the latest design trends to help us deliver effective messages through brand storytelling; and you help produce materials for digital uses including web, video, and online advertising programs. It’s also important that you value customer research, sales team insights, have sensitivity to buyer needs and pains, and can creatively leverage background knowledge about the buyers purchase journey – all to deliver effective creative solutions at each stage of the funnel.

A typical day in the life:

Research, development, and planning

• Being an integral member of the agency creative team
• Supporting an environment of positive problem management
• Fostering leadership in the creation of effective IA/UX design solutions through both hands-on design expertise and collaboration with other team members and clients.
• Facilitation and participation in requirements gathering meetings, information architecture and buyer journey workshops with clients and end customers.
• Conduct user research and user interview document journeys, goals, and challenges.
• Working closely with a multidisciplinary team of strategists, content and user experience creators, developers, and marketing technology specialists; to improve the quality of our work and ensure that client goals are met.
• Learning about and understanding the unique challenges each client brand faces as they seek to create a more effective website user experience for their customers.
• Assisting with the analysis of current solutions and competitive approaches.
• Create content inventories, hierarchies, and taxonomies to help inform content gaps, and website wayfinding.
• Documenting requirements, shaping concepts, and helping to see them through to detailed design and implementation across multiple channels.

Design and delivery

• Crafting work of exceptional quality across a variety of disciplines, while primarily focused on websites, you will also be creating solutions that need to resonate invideo, email marketing, and digital advertising.
• Enhancing user experience by creating seamless navigation and exceptional website wayfinding.
• Creating effective experiences that reflect user needs and our clients’ brands and achieve stated goals.
• Being the primary leader of IA/UX design direction including with the development of wireframes, and informing the selection of imagery, creation of graphics and icons, and video that support the design vision with the rest of our creative team.
• You ensure projects are delivered on time, on budget, and to client specifications.
• Adept at keeping up with best practices in design trends, web usability, information architecture, web design, and business/marketing industry trends.
• Having a functional understanding of coding and the ability to transfer the brand's strengths and personality seamlessly throughout the interface of a website.
• Building storyboards and wire frames to conceptualize designs that accurately convey project plans to clients and senior management.

Inspiring our future

• Leading our IA/UX practice
• Helping to elevate our story and enhance our offerings
• Inspiring our team with positive creative leadership
• Supporting agency branding and marketing efforts

Requirements & Responsibilities

• A minimum of 5 years of professional design experience (agency background is preferred)
• Ability to design creative marketing and integrated business solutions for us and our clients
• Excellent communication skills and the ability to lead and present with client and internal teams
• Expert-level design fundamentals around color, typography, layout, etc.
• Demonstrated proficiency with design tools (e.g. Figma, Sketch, Adobe Photoshop, Illustrator, InDesign)
• Bachelor's Degree in art/design or related field of study
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Continued education and research into UX trends and current design strategy and technologies
• A self-motivated, curious, and innovative spirit
• Demonstrated conceptual skills to help us craft compelling value-driven stories for us and our clients
• Creative and persistent problem solver

Please note, though we would prefer this role to be full-time and in-person in our Ft. Collins, CO office - we are flexible and open to some remote and contract work. The salary range for this position is between $70,000 and $95,000 and is based on years of experience in a similar role and education. Benefits are listed on our company job listing page.